Customer support

Keep the house effortless, long after install.

A LUMA technician walking a homeowner through the control app

Support you can count on

Smart homes age like boats: sun, salt, and software updates never stop. LUMA Care is ongoing stewardship for the systems we designed, by technicians who already know your rack, your scenes, and how your family uses the place.

Submit a request

Request service

Tell us what feels wrong: a scene, a shade, a camera, Wi-Fi in the guest wing. Photos and short videos help.

LUMA Care

View service plans

Three monthly plans, from $75 a month. Month-to-month after the first 90 days.

Service line

+1 (941) 431-4640

Mon–Sat · 9am – 6pm. Or write to hello@lumasmarthome.com.

How we support you

Wi-Fi maps change, cameras need cleaning and re-aiming, shade limits shift, and vendors ship updates that deserve a measured rollout. When something drifts, we realign it.

Step 01

You signal us

Call, email, or text the service line and describe what feels wrong. Photos and quick videos welcome.

Step 02

We diagnose

Remote first: we connect to the network you own, pull logs with your consent, and reproduce the issue. If it is hardware, we schedule a visit with parts on the truck.

Step 03

We close the loop

Fix, verify, and leave notes in your file so the next technician, five years from now, isn’t guessing.

LUMA Care plans

Month-to-month after the first 90 days, cancel anytime. Prices are for single-family homes in Sarasota and Manatee Counties; estates over 12,000 sq ft are quoted individually.

Shoreline

$75/mo

For seasonal residences and lock-and-leave homes

Weekday remote diagnostics (Mon–Sat)
Secure messaging and email within one business day
Firmware and patch guidance for gear we installed
10% off standard on-site service visits

Start Shoreline

Channel

$119/mo

For full-time Gulf Coast homes

Everything in Shoreline
Priority queue: same team, faster call-backs
Proactive log review when vendors ship updates
Remote scene and keypad tweaks after you move in
20% off standard on-site service visits

Start Channel

Open Gulf

$189/mo

For estates and homes where downtime is not an option

Everything in Channel
Extended-hours phone line to the service desk
Quarterly remote check on network, storage and backups
One annual on-site visit (up to 90 min)
Same-day on-site dispatch when available
30% off standard on-site service visits

Start Open Gulf

Membership covers planning, remote labor, and coordination. Hardware, truck rolls, and parts are invoiced separately at the discounted rates above. LUMA Smart Home is a DBA of Tegra-Media LLC, Sarasota. Low-voltage work is carried out with our Florida-licensed low-voltage partner.

LUMA Care

Need help today?

Tell us what's going wrong. If you're not sure which plan fits, we'll recommend one after a short call.

Request service +1 (941) 431-4640